birch worldwide globe

Channel Helpdesks

Partners come in different shapes and sizes and this results in varying needs for help, information and guidance when engaging with a Channel Program.  From the partner point of view having a single point of contact that can answer their question or connect them with the right part of your organisation to resolve an issue is hugely beneficial.

The Birch Channel Helpdesk teams provide a single point of access for partners associated with a Channel Program by providing:

  • Dedicated inbound and outbound phone lines and emails
  • Multilingual, in region program teams
  • Integration into client PRM infrastructure
  • Program performance managed to agreed SLAs

Channel Programs utilising the Birch Channel Helpdesk solution benefit from:

  • Consistent delivery of Helpdesk Services
  • Improved partner engagement
  • Improved partner satisfaction
  • Release of internal resources to focus on core activities